Matthews Collision Center

A few months ago, my 2019 Subaru Outback was in a minor fender bender, and as long-time, loyal customers at the Matthews dealerships, we figured that Matthews Collision would be a dependable place to fix my car. It only took them about three days to "fix" the damage on my car, which was nice; however, when returning home, I noticed that my front bumper and fender were misaligned. Once I saw this, it took them another 2 weeks to look at it- a heated phone call with the manager and another week for them to get it in to "fix" the bumper again (the part they needed allegedly arrived days prior but "forgot" to call us in) so finally, I take my car back and guess what- the bumper is still misalligned and sticking out, and I have to push it back into place when I walk out to my car, awesome! The

Sent my wife’s 2015 Equinox to Matthew’s Collision and just absolutely blown away. These folks were amazing every step of the way. Professional and down to earth at the same time, kept us updated with the progress every step of the way and the car came out beautiful. Such a great crew of people so when we needed them for my 2024 Ram Warlock they were there and happy to help. The only collision center we will use!!!

The folks who work here are unprofessional and incompetent. I paid in cash for work. (I had a small dent and busted a rear reflector). They kept my car for days, waiting for insurance, after I had already explained that I would be paying out of pocket. In all that time, they still failed to order the parts I needed. I had to bring it back in another time due to this and it still took entirely too long to do the job. My vehicle was completely operable. Getting the work done was optional and cosmetic. Because of them, I was without my vehicle *twice* for prolonged periods. They did not apologize or offer any type of concession. I wouldn't say I would give them zero stars. They deserve their one star based solely on the mechanics that did a decent job with the repairs.

The people are wonderful to work with! Always willing to go the "extra mile" to satisfy my needs. They deal directly with the insurance company, if needed. My Camaro looks great!

Don't even bother with this place. They have had my truck for almost 2 months and it was supposed to be done a week ago. I call the day it is supposed to be done I get told that they are waiting for more parts and it will done another day. This has happened 4 times now. They are completely disorganized and I keep getting the run around. If I could rate 0 stars I would. Stay far away.