Merchant's Tire & Auto Centers

I would not recommend getting anything other than an oil change done there. I called to make an appointment for tuneup and ac/resistor, they kept car all day. Since quarantining I have not driven any where since I picked car up from them and all of a sudden my car is making terrible sounds and the ac blower does not come off. I call talk to the manager Mike, takes car in next day and they keep it from 10am to 2pm, says its electrical but don't know what it is, have the nerve to tell me the problem is easy but he dont know why and how to fix it.... But still have my money paid them almost $600.00... I was better off not taking my car to them.

Friday, January 17, 2014 My tire was completely flat, so I had it towed to the shop at 7:15am (15 minutes before the store opens). I usually shop at Discount Tires, but had found a good value pick on Merchant's website, so despite the negative reviews decided to give them a try. The website stated that the tire was in stock at this location. When I spoke to the store's manager at 7:30am the tires were not in stock, but he stated that they could be transferred from another store within 2 hours, but "no guarantees." I left my car thinking he was under-promising in order to over produce - win my loyalty as a new customer. Over 5 hours later the tires still had not arrived. I asked Merchant's to fill the flat with air and drove to Discount Tires where I was in and out in 30 minutes. Lesson

Worst place ever!!!! I brought my car here to get four new tires and have them do the alignment. I set the appointment for 8 AM brought it there and dropped it off and told them I would be back at 4 PM to pick it up. When I dropped it off there was only one other car there. When I came back at 4 they had just started it. They told me my stud was stripped so they had to replace it, I know I didn't strip the stud because I used a torque wrench to put the lug nuts on. They took the studs off but couldn't find the replacements. I had to leave my car there overnight and They finished it the next day around noon (28 hours later). After all this you would think they would give me a discount right? Wrong!! When I asked for one the Manager called me a thief and a liar!! I ask to speak to his manage

I was surprised at the reviews but i went there before i read the reviews. Over the past weekend, i got a flat and we went to the closest tire shop. When we got there Jaylen said that they was closed but he came out and saw the tire and said he couldn't let us drive with that so thirty minutes later, we got two new tires thanks to Barry and Jalen. So thank you

I came here to have an oil change and a tire patched. As far as that is concerned NTB did well and the manager provided very personalized service. However, as a first time car owner I had some questions about my timing belt and a problem I had with the car. They diagnosed it and gave me their solutions. Two weeks later I was back with the same problems and they could not tell me what was wrong with it. I was asked to try a different service center, which then provided solutions that repaired my car and also answered my questions correctly. Some of these solutions were supposedly already provided by NTB, but NTB refunded me for their initial service. TLDR: This place can be great and quick for minor maintenance work but please go to a more advanced center for real questions and serious pr