Mike Dents Complete Automotive Services

I've got a BMW 328 xi that overheated on a Saturday due to a water pump hose fitting that corroded. Unfortunately, I was 6 hours from home. I had the car towed to Mike Dents after talking with a courteous and thorough counter person and was told they would look at it first thing Monday. By 10:30 Monday, I received a call telling me that they diagnosed the problem and would order the part. By early afternoon Tuesday, I got a call saying the work was done! It even cost slightly less than the quote I got over the phone. I also overheard some talk in the shop where they wanted to make sure that a customer was not overpaying for a simple noise problem that could be something as simple as a mirror rattling around rather then a serious mechanical issue. Seems like they're scrupulously hon

Three strikes and you’re out! Mike Dent auto repair is very unprofessional and is a scam! First, asked to repair broken bolt on sway bar bracket and instead of extracting the bolt he just welded the bracket to the frame and never informed me, as I took his word for it because it was covered with a plastic body panel. Second, on a different vehicle, he broke a locking lug nut off one wheel for simple tire swap, because of the use of an over torqued impact gun, and then he thought he was doing me a favor and proceeded to air chisel, all other locking lugs from the remaining three wheels that were not getting repaired or receiving work without calling me First to see if I had a spare locking key, And again proceeded not to inform me until I found out and said something. and the third and fina

I took my car in to see why my check engine light was on. I had taken it twice to another repair shop, it was off when I picked it up, but came back on within a few days. I took it back and the same thing happened, I was charged both times. I took it to Mike Dent, he called and told me what the code was, explained that he turned it off but it may come back on. He said the repair would be expensive and still may not solve the problem long term He told the problem the code is throwing would not leave me stranded and I would know when it did need to be repaired. He could have done the repair and made money off of me but he didn’t. When I picked up the car, there was no charge, not even for the time test it. Mike will make money off of me in the future…and I will be confident it was necessary

Really happy with this repair shop. I brought my car because my brakes failed during a short vacation to Ocean City. Not only were they able to repair the brakes on the same day, but the cost of doing so was less than what I had been quoted at some garages in Baltimore! Front desk folks are friendly and straightforward, which I really appreciated. The garage is only open on weekdays during typical business hours, but after-hours payment and vehicle pickup is handled by the liquor store next door, which is conveniently open till 8 PM. All-in-all a great experience.

Went because I thought I saw a nail in my tire and I thought for sure they might try to take me for an out of towner and put a new tire on. They came out after half an hour and said there's no nails and any of the tires and they recalibrated everything and I was good to go! No charge for even looking. What nice people.