Miller's Automotive on Big Hill - a Main Street Auto shop

I wish I knew of this place sooner, as long as I’m in or near Richmond, millers tire and auto is where my truck will be going. The staff as soon as I walked in the door was polite and booked an appointment for the next morning. The amount of work they done in one day was astounding, even the way they do inspections by sending you pictures etc and billing info, is very convenient. Ive had bad experiences with some mechanics (not all), but not with this place, when you walk in the place it has this comforting feel to the atmosphere, the techs are very knowledgeable. After paying for it they even brought the truck to me, being that I lived close, either way it’s service you won’t get anywhere else. The work they done on my truck was worth every penny. All of them should get a raise if they’re

These people were great. I mean truly - I badly needed two new front tires as the ice storm came - I went up there right before it hit KY. They were quick about replacing the tires and keeping me updated about the nature of my vehicle. They were able to take a video of a part and inform me of a fix that would be needed later down the road. Great people - when I’m in this area , this is where I will go to get repair work or replacement work done on my car!

Everyone was very friendly and helpful. They sent a mechanic to the house to get my truck wheel off as it had frozen on due to heat from driving on a flat. We got the truck to the shop and he brought me back home. They were very upfront with all pricing and kept me updated on the progress of the repair. Very good experience.

Professional and helpful service techs, Scott was very busy but still took time to help me. I didn’t have to wait long even though the shop was busy. Even got tires inflated and checked with the oil change! Recommended a needed engine filter and pointed me in the direction to find one since they didn’t have it in stock. Overall great experience!

Had my car towed here after it stalled on the side of the highway. Got there at 5:25 PM, right before they closed and they still accepted my keys. They even looked at it first thing in the morning. I love how they handled the whole process and I just simply had to approve or deny services from my phone. My car ended up being too expensive to fix for what it was worth, and someone at Miller's ended up buying my car after we struggled to find another place to get it moved to. Everyone was incredibly nice throughout the whole process and that made my time alot easier, especially with the stress of not having a car. Incredibly grateful this place was recommended to me, and I will be recommending to others.