Monro Auto Service and Tire Centers

Had an appointment at the 1:30 for a high mileage oil change. Was told someone called out and the guys were doing bigger jobs. 3 oil changes ahead of me so it will be 2-3 hours. Was able to get an appointment asap at Meineke (across the street) Worth paying a tiny bit more for the professionalism. I called to cancel the appointment with Monro, was told to wait until the shop supervisor answered which they never did. A 2 minute conversation turned into a 10 minute conversation for no reason, just cancel the appointment.

Do not ever get your tires done at this place ever. I got 4 brand new tires 3 months ago on a 4 wheel drive car, the 2 back tires are now completely bald I drove the car for 5000 miles and the tires are completely bald. The issue was the car alignment was way off but when I got the tires they said they checked my car everything is good and I don’t need an alignment done this was at around 5pm so I said okay, 2 months later tires bald i take it to my dealership and the alignment is way out way way way out no wonder the tires are bald. I call Monro and I tell them I just got 4 new tires 3 months ago and they’re bald already and they tell me I refused to get an alignment done so it’s my own fault? That’s ridiculous when one of your workers said I don’t need one done so ofc I trusted him and

I was very disappointed and I feel I cannot trust Monroe to service my vehicle. I did not have a good experience at all. I brought the vehicle in because I was only getting heat on the passenger side and not on the driver side. I also complained of an oil smell when the car is running. They took a look at the car and told me I needed a valve cover a thermostat and blender activator. My bill came to $1161. When I came to pick up the car I didn’t even have enough gas to get to the gas station. It was way below. E and I know I had more gas in there. I barely made it to the gas station. When I picked up my car, the girl at the desk who claims she’s a manager told me that I needed an oil filter housing and it would cost over $1000 an additional thousand dollars. I asked her why didn’t a

I came to monro for a simple oil change and it was a very pleasant and easy experience. No hassle, reasonable waiting times, and the staff was friendly and efficient. I would for sure recommend this location for your car maintenance if you don’t want to haul all the way to a dealership.

Zero stars! Brought car in for 4 tires. I didn't have the key for the wheels. Before making appointment I called and was told they had the universal lock removal set. When I brought the car in the girl working at the desk assured me She could get it off and had the tools and knows how to do it. She bragged that "she is an expert and the only one with the tools around to do it". 5 hours after dropping the car off I called because it was almost time to close. They said they where having trouble getting the lock off and would need to use the torch to heat the lugs up. Theh assured me there would be no damage. Never heard anything back until the next day again Almost at close when I had call them yet again. This time the young man I spoke to told me they damaged the wheel while touching the lu