Monro Auto Service and Tire Centers

Gerry at Monroe Auto Service, provided really great customer service. I purchased four new tires, and he took the time to clearly explain my options without any pressure. He was patient, knowledgeable, and genuinely focused on helping me find the best choice while staying within my budget. The whole experience was smooth and stress-free thanks to him. Highly recommend working with Gerry if you're looking for honest, helpful service!

I had a 7:30 a.m. appointment for an oil change and arrived right at 7:30. The illuminated “Open” sign in the window was on, and the lights inside were on as well. When I tried to open the door, it was locked. The employee at the front desk was sitting at his desk, looked at me through the door, and instead of coming to explain anything, he made a “cut it” gesture across his neck to signal that I couldn’t come in. I mouthed “7:30” to indicate I had a 7:30 appointment, but he didn’t respond or say anything at all. I completely understand if they weren’t quite ready to open the doors yet, but a simple explanation or polite communication would have gone a long way. The gesture and lack of response felt rude and unprofessional. Customer service matters, especially first thing in the morning.

I had an outstanding experience with Gerry Garcia at Monro Auto Service & Tire Center. I went to three different mechanics before coming here, and none of them could figure out the problem with my car. Gerry found the issue within the first minute and explained everything to me clearly and honestly. His personality is amazing—very kind, respectful, patient, and truly honest. He took the time to guide me through the situation and made sure I understood my options without any pressure. His knowledge, job skills, and work ethic are exceptional. It’s very rare to find someone who is this professional and trustworthy. Gerry genuinely cares about his customers and their vehicles. I highly recommend him to anyone looking for reliable and high-quality service. Thank you, Gerry, for taking such g

Gerry (manager) and Patrick were a huge help in getting my car fixed in an emergency just before the recent blizzard. The pricing was fair, they helped me get financing, and the work is solid. My car is road safe again, and they gave it a full inspection so I know what repairs are needed next. I would happily go back again!

Not sure about the reviews on this place, but I had a great experience. I think the manager's name was Gerry (?). I originally had a check engine light that went on and eventually turned off. Before the light disappeared, I had the error code scanned. It had something to do with the oil flow in my Hyundai Tucson. Gerry did another scan and checked the oil. He suggested to start with a basic oil change and provided some other advice. He did not sell me on other services (or rip me off with other unnecessary parts). I really appreciated the honesty. The oil change was a little on the expensive side, but I went with them because of the time Gerry already provided. There was another mechanic that came inside when Gerry was away, and seemed totally rude and obnoxious. Overall, I had