Monro Auto Service and Tire Centers

Two great experiences here. The first was for a NYS inspection, which unfortunately required replacing the rear brakes to pass. They were upfront and honest about the need, the reason, and the price. They took care of the brakes the same day and got me out on time with a passed inspection. More recently I went in because my headlight went out and required significant disassembly to access. They changed out both headlights for an outstanding price, and again had the vehicle for just a few hours. The waiting room is clean and comfortable. The workers are respectful to customers and each other, informative without condescending, very knowledgeable, and super efficient. I plan to make this my regular shop after moving away from my previous “go to” place.

Do not recommend this place. My appt was at 10 am, for an inspection. It’s almost 11:30 as I write this and 30 mins ago I was told it was about to be brought back. Lies. My car is still sitting in the same spot I parked it. I’ve watched 3 others come in and have appts for 11. Why allow people to book appointments knowing you only have one tech. Why continue to lie to people when they are inside your establishment. I will never do business with Monro again.

The owner Matt and tech John really helped us out! We were traveling to Vermont and hit something on the road.. They took our car even though they were closing shop! We were on our way within the hour, not only that but the service was immaculate. Thankfully we were able to continue our travels safely. (ps my mom loved the car:)

Staff was nice. Came in for a brake job that I was quoted $219 over the phone. Got there and they told me I needed brakes and rotors and priced it at $900, saying they would not do the brakes unless I did the rotors. I decided to go grab pads for $75 dollars and rotors for $125 at auto zone then spent the next hour in the snow fixing it myself. Rotors that were on the vehicle were fine and didn’t need to be replaced.

Originally I had a scheduled oil change today but when I went to turn on my vehicle to drive over, I was met with flashing lights and warnings on my dashboard citing “Check Transmission” - eeek! Matt went above and beyond to get me the right help! He prioritized checking the warning codes because I had an extended warranty on my vehicle, provided specific translations of those codes, his recommendation to get a new transmission (if covered under my warranty) at Subaru Romeo dealership and even went as far as texting me a picture of the codes and his cell number in case anyone at Romeo wanted to chat with him! WOW! He didn’t even charge me for the inspection. Monroe in Saratoga Springs continues to earn my business for not only oil changes but they also did same day brake replacements fo