Monserrate's Auto Solutions

I received great customer service during my visit. The staff was incredibly friendly and helpful throughout the entire process. Jayden was transparent, professional, and really made the experience a positive one. I highly recommend them and would definitely return for future car services

I’ve been to Monserrate’s Auto Solutions a few times now, and every single time the team has been so helpful and kind. They really take the time to help you and make sure you understand what’s going on with your car. I especially love the Peace of Mind Evaluation they offer—it really shows how much they care about their customers’ safety and satisfaction. Highly recommend this shop to anyone in the Goldsboro area looking for honest, reliable auto service!

They inspected my car and found the issues that were causes the car not to run right. They share the inspection with me and gave me the choice of issues to fix or not. They have a great and easy way of share this. If I have future vehicle issues I would have no problem of letting them fix it.

Had tires rotated and front pads and rotors changed out on my 250 and am very pleased. Great price and speedy as well .

I came to this shop based on good reviews, but my experience was extremely disappointing. I had just gotten my brakes, rotors, and calipers replaced elsewhere, but the issue with my car persisted. This shop insisted I needed the same repairs again, despite me telling them it had already been done a week prior. I trusted their recommendation and paid over $1,000, yet the problem remained. After returning, they claimed a new $200+ issue was the cause, and later said it was another $800 problem. At that point, I had paid for two different diagnostics (they did do my third one for free) and still had no resolution. I felt dismissed and ignored when I expressed concerns, and the service felt more profit driven than customer focused. Honda later confirmed the original repair should have addre