Morgan Hill Chrysler Dodge Jeep Ram Parts Department

🚨 WARNING: Deceptive Sales Practices, False Advertising & Potential Fraud 🚨 Let me share my recent experience with this dealership so others don’t waste their time or get taken advantage of. On Sunday evening around 5:30 PM, I called the dealership and spoke with a salesperson named Michael. I specifically asked if a particular vehicle I was interested in — which was listed online — was still available and on the lot. Michael confirmed that yes, it was still there and ready to view. I then drove over four hours the next morning (Monday) based on his word. When I arrived, I was told the vehicle had actually been sold weeks ago. That was my first red flag. When I pushed back and explained I had just spoken to Michael the night before, the salesperson scrambled to check with a manager and

Just wanna say Jim in the parts dept. went above and beyond to help me with my new dodge truck. The guy is exceptional. I recommend him and the parts dept. customer service at a 10/10. Thank you Jim.

This place is great. The people are great. The service is great. I came down to MoHill from SJ and passed two other Jeep dealerships (that suck) just so I could deal with professional people who actually care. Jim in the service department is a stud and helped me get a part that all the other surrounding dealers just said, "well looks like we don't have it in stock."....not one tried to find it for me. Jim at Jeep in Morgan Hill though...he got it for me in a matter of days. The other dealers I had been calling for months. I'll make the trip to come here from now on. Oh and they have a brand new facility that's arguably one of the nicest dealerships I've ever been in.

Besides the quick and painless service process, i was thoroughly impressed with the way all staff members were welcoming and seemingly genuinely went out of their way to check with me that i was getting assistance and that a host of hospitality items were at my disposal. My Service Manager Chris kept me up to date on the progress without me having to initiate checkin, which is huge from a customer perspective. I have been extremely happy with my choice to take my vehicle to the CW shop which 40mins away, rather than the dealership 5mins from my home.

My experience at this dodge/jeep was very pleasant. I was treated with respect and honesty, they gave me the best options for my budget and liking. I traded in my 2020 Camry and they gave me a great deal for my trade in. The time for the paperwork was fast and sufficient. They made it very quick and easy for me. I love my new durango!