Mr. Tire Auto Service Centers

This location just damaged several lugs nuts and the wheel on our '25 Suburban that came STRAIGHT off the truck from the plant when we purchased it. The dealer simply removed the plastic and gave it a wash, and it has never been anywhere for service yet of any sort as I do our oil changes. We noticed a slow leak on the right-rear tire... the Chevy at let us know when it got down to 28 PSI, at which point I refilled the tire and monitored the pressure for several days. I confirmed the link and my wife called Mr. Tire to make an appointment. After dropping it off today the lady there called us back later to advise they found a nail but cannot work on it because on of the wheel studs is snapped. I suggested to her that someone put an impact on it in the wrong direction, despite her claim tha

This was hands down the most disrespectful experience I’ve ever had at an auto shop. Nancy, the manager, was unbelievably rude, unprofessional, and talked to me in a way no customer should ever be spoken to. The attitude, the tone, the dismissiveness — completely unacceptable. On top of that, I explicitly told them not to charge me a disposal fee because I’d be taking my old tires myself in the bed of our other vehicle, and they agreed. Instead, they lied, charged me anyway, and then shoved the tires into my trunk without telling me saying they didn’t know where the tires were. The lack of honesty and basic customer respect is shocking. I will never return to this location and I strongly advise others to avoid it.

The manager there went far beyond expectation with helping me get my tires on to get me home safe. I owe him, If i ever hit the lottery.I will be hooking him up. Thank you my friend and my God bless and protect you.

Recently had a set of tires put on my CR-V last week from Mr. Tire in Dunkirk and I can’t express how satisfied I am with the whole experience. Nancy was awesome great communication and customer service and the technicians were very friendly and honest. This was a much better experience than two years ago. Thank you keep up the great work.

Honest, competent, and trustworthy shop! I will come here for all my car needs in MD. Kenny at the service desk was very helpful and I could not be more impressed with how straightforward the process was with them. No gimmicks and a staff that really knows what they are doing. A rare find!