Nalley Toyota Union City Parts Store

I'm giving this 5 Star rating only because of Luis. He is a TRUE Professional. I was so disappointed to find out that Raphael is no longer there....what!!!??. He is the reason I even go to this dealership. Hope they realize the BIG LOSS that represents. Will see where I go from here.

Extremely slow in service dept: I take an appointment and it does absolutely nothing. They move super slow and get ready to be here 2 hours for a simple oil change.

10am appointment for oil change and Tire rotation. Received call at 1pm saying they were out of oil. At 2:30, oil came in. Left at 3:15...got on freeway, tires are vibrating, we pull over, two lugs o. Tires are not tight. Had to stop at tire shop to tighten the lugs. Smdh

My experience there was a little annoying my friend was one of the first people to be there because she was having her car the man who came to wait on us was not friendly no smiles no good morning just Dry well that was one of those days for him

Very nice, polite and professionals. I told them upfront that I am not buying anything, still they were very cooperative and went out of way to help and answer my questions. I like them very much and whenever needed I will visit them again