NAPA Auto Parts - Auto Parts of Danville

Called to order some parts we have a lifetime warranty on and Alan said he couldn’t order them and offered no information on why he couldn’t because he’s never seen that message when he searched for the part number or any information on how that would work since we have a warranty. Usually when you don’t have the answer for a customer you figure it out, don’t just say I don’t know how that works. Isn’t that your job? Went to the a different location and it’s crazy how they were able to order the parts from the same warehouse that Danville orders from. Crappy customer service, they just didn’t wanna do their job.

Was working on the brakes of my truck and needed a left rear caliper and to my surprise they had it in stock when other parts stores didn't. However they didn't have the right rear in stock and had to order it. It took two days for them to get it. When it came in a few days later I went to install it and it was a left side in a right side box. I was a little upset and called them. They said they had another one in stock so I brought the wrong one up and compared it with the one they had and it was correct. So they made it right with a little inconvenience. Thus the 4 star review.

These guys are friendly and knowledgeable. They order parts you need, if they don't have them. They call promptly when your order comes in. If they can't get something, they can usually tell you where it's available, if it is. Highly recommend

So i bought a new battery from Danville Napa, they sold me the wrong size battery for my vehicle. When i tried to take it back to them, they said there was nothing they could do. At first he said he could swap it out for a new one but then oooops nope its still testing really good so we cant do anything. So i have 2.

Employees were polite , however spent more time talking to each other than me and ultimately they got my order wrong by adding too many lug studs