NAPA Auto Parts

I have bought from this store a few times in the past. The parts are good and I don’t usually complain. I ordered rotor’s online and it wasn’t giving me an option to pick up in store. The rotors arrived(shipped) next day and the box was broken and the rotor was showing. It also had marks on it. I bought the premium rotor with coating on it so I called the store and told them I wanted to exchange one rotor. He checked the inventory and told me to come. When i went the older guy told me there is nothing wrong with the rotor. Then after a few times of repeating the same, he told me he doesn’t have the part in-store. Then when I told him I confirmed before coming he told me he cannot exchange because there is nothing wrong with the rotor. I told him I don’t feel comfortable putting something I

Store closes at 7 pm on Friday. I’ve arrived at 6:52 pm after a 30 min drive. Doors are locked. I called the store standing outside but no one answered.Guy mopping the floor looked at me and ignored.

Scott is terrible person to have working for you wouldn't look up the part I bought from this location for the warranty could pretty much careless terrible attitude

Constantly being put on hold. Quick delivery but the phone orders are terrible

Hands down most understanding people! They were so helpful and knowledgeable. This would definitely be the go to place. I’m pretty sure he was the manager but he’s very resourceful and very polite.