NAPA Auto Parts

After purchasing the requisite items to,teach my grandson the finer points of a home lube, oil and filter change we came back to recycle the used oil. Surprise, despite the large sign at the entrance the rather rude employee (the only one present in an otherwise empty store on a Saturday afternoon) told me “my manager says we won’t take the oil, if you have a problem take it up with him”. Well I have a problem with that and will no longer do business with NAPA. Fortunately there is an Autozone right across the street on Hwy 138 with overly friendly staff who gladly took my oil and even carried it into the store for me despite not having purchased it there. As I did, you have a choice and Autozone stood up and stood out as the place to go.

Great customer service and very professional and trustworthy.

Scam. I bought a power steering rack, they refunded saying it wasn’t in stock so I ordered elsewhere and did not reorder with them. Weeks later they took the payment out of my account again (hundreds of dollars) charging me for a part I never received from them saying it was picked up. How was it picked up without my ID? Not sure if it’s just this location or the company as a whole but that was my experiance. I’m still on the phone with the company trying to resolve this. They have been giving me the run around and are now telling me I need to see the store and present my card for a refund. But if the part was picked up, how was it released without my card or ID? I am so angry that they stole from me.

Spent almost 200 dollars on a new car battery, the employee working wouldn't change my battery. He was too busy sitting and eating his food to want to help us. We got a refund, we won't be back.

I went to NAPA Conyers location earlier this morning. On the door is a sign saying (cash only). I do have cash so I go in all I wanted was a oil filter. No one was at the counter and a lady was restocking a self. I wait about four to five minutes and a guy comes to the counter. Didn't acknowledge me at all, I still standing when he calls a lady out of a office to help him with something. All in all after about ten minutes of being ignored he finally looks and ask if he could help. I get what I need but no sorry for waiting or even looked at me to give my change. Talk about customer no service. The guy never uttered a word.