NAPA Auto Parts - Crystal Lake

Crystal Lake, IL · Auto parts store

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Crystal Lake
#42
of 123 shops
City Percentile
28%
rating percentile
Address
NAPA Auto Parts - Crystal Lake, 431 Exchange Dr, Crystal Lake, IL 60014
Phone
(815) 459-5050
Website
www.napaonline.com/en/IL/Crystal-Lake/store/27177?cid=pl_gpc_google_dac_27177_ao
Status
Closed · Opens 8 AM

NAPA Auto Parts - Crystal Lake is an auto shop located in Crystal Lake, IL. It is one of 123 auto shops listed in Crystal Lake. Its 4.2-star rating is slightly below the Crystal Lake city average of 4.5 stars. There are 10 photos associated with this location.

About NAPA Auto Parts - Crystal Lake

More than 100 years ago, NAPA brought Know How to auto parts distribution nationwide. Now, 6,000+ NAPA Auto Parts stores and 18,000+ NAPA Auto Care centers connect automotive technicians, aspiring mechanics and everyday drivers with quality parts,... More

Hours

Saturday8 AM–4 PM
SundayClosed
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM

Customer Reviews

★★★★★ 5.0 Logan Norton · Jan 2026

Friendly service and was able to point me in the right direction for things that they didn’t have in store and where to buy them.

★☆☆☆☆ 1.0 Miroslaw Baran · Feb 2026

Very disappointed.They mess up my account.They lost all info about my purchase since 2017Nobody wants to fix the problem.Whenever I come they don’t know anything what I bought from them.I like parts from them but service it’s terrible

★★★★★ 5.0 Gage Lupo · Dec 2024

Caleb and his manager were very professional, understanding and willing to go above and beyond. Great customer service and very prompt. I’m not a mechanic by trade but any time I did anything vehicle related I’ve always used Napa and those are the reasons why. Thank you guys keep up the good work!

★☆☆☆☆ 1.0 Rick · Jul 2024

I ordered some parts online to be picked up from this store. NAPA charged me 15.5% sales tax! It should have been 8.5%. The clerk at the store didn’t have a clue why, and couldn’t refund the overcharge. NAPA customer service was no help. He said it was company policy to charge extra for local sales tax, and that it should be corrected in 5 days. Strange that when I ordered the parts, NAPA knew the correct sales tax, yet they overcharged me anyway. So now my only option is to wait to see if I’m a victim of theft, in which case I’ll be contacting my credit card company. NAPA has lost me as a customer. Buyer beware! Check your credit card statements.

★★★★★ 5.0 Gina Ovalle · Feb 2025

I forgot the man's name but, he was super friendly and looked up all my options and helped me make a confident decision on what spark plugs I wanted for our caddy.

Accessibility & Amenities

✓ Curbside Pickup ✓ Delivery ✓ In Store Pickup ✓ In Store Shopping ✓ Onsite Services ✓ Wheelchair Accessible Parking Lot ✓ Quick Visit ✓ Batteries ✓ Debit Cards ✓ Nfc Mobile Payments ✓ Free Parking Lot ✓ On Site Parking

Services

Auto parts storeAuto parts marketCar accessories storeCar battery storeCar repair and maintenance serviceMotorcycle parts storeRacing car parts storeTool rental serviceTruck accessories storeTruck parts supplier

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.