NAPA Auto Parts - Crystal Lake

Friendly service and was able to point me in the right direction for things that they didn’t have in store and where to buy them.

Very disappointed.They mess up my account.They lost all info about my purchase since 2017Nobody wants to fix the problem.Whenever I come they don’t know anything what I bought from them.I like parts from them but service it’s terrible

Caleb and his manager were very professional, understanding and willing to go above and beyond. Great customer service and very prompt. I’m not a mechanic by trade but any time I did anything vehicle related I’ve always used Napa and those are the reasons why. Thank you guys keep up the good work!

I ordered some parts online to be picked up from this store. NAPA charged me 15.5% sales tax! It should have been 8.5%. The clerk at the store didn’t have a clue why, and couldn’t refund the overcharge. NAPA customer service was no help. He said it was company policy to charge extra for local sales tax, and that it should be corrected in 5 days. Strange that when I ordered the parts, NAPA knew the correct sales tax, yet they overcharged me anyway. So now my only option is to wait to see if I’m a victim of theft, in which case I’ll be contacting my credit card company. NAPA has lost me as a customer. Buyer beware! Check your credit card statements.

I forgot the man's name but, he was super friendly and looked up all my options and helped me make a confident decision on what spark plugs I wanted for our caddy.