NAPA Auto Parts

Ramaz over at Napa in Freeport did a deep charge of my ranger battery for free and even helped me take it out and put it back in. Incredible service!

I called the Freeport store to see if they had a 6 volt battery for my classic car. They did have one and stated that they would be able to install it. When I arrived, the store manager indicated that they couldn't install the battery. He then proceeded, in front of several customers and fellow employees, to loudly berate the employee who had told me otherwise. The manager then spoke very rudely to me, adding a quite insincere "apology". I will not ever return to that store.

I typically like Napa a lot, but this Freeport location was just awful. Thomas an employee there yelled at me outside the store and was extremely rude, I’ve never been spoken to like that by anyone in customer service before. I had ordered new wipers for my vehicle and he said they’d arrive the next day. I purchased them and came back the next day for pick up, he installed them and they didn’t fit my vehicle but then somehow blamed me for it not fitting. Everyone else was able to help me, but I was honestly shocked by how I was treated by that employee.

Super helpful crew Deep parts selection Great prices Fast service

I wanted to take a moment to say some positive words about this business and location. It was clean and well organized. I was immediately helped by Aston who answered all of my questions patiently and thoroughly adding in his expert knowledge that enabled me to quickly and confidently move forward in addressing my car care concerns today. My trip to the Berkshires for the Thanksgiving holiday will most certainly be safer and smoother because of his good work. Give that man a promotion and a raise!