NAPA Auto Parts

They didn't have the product I needed in stock (I guess I have a rare product given 4 stores did not have it), but they were extremely friendly and very helpful, much more so than other stores.

Such a great experience. Needed a battery, they had the one I needed showed me the different options, not pushy, even letting me know about discount. Then Dakota makes sure I had the tools needed to replace battery and came out to take old one away. Very please, customer service is becoming more rare, but very helpful people here.

Wow! Talk about knowledge and customer service! The type of interactions we’ve all come to have and basically expect nowadays is abysmal. But every once in a while a light shines through and reminds us that great people exist. At this location the Assistant Store Manager, Griff, has exceptional knowledge not just of the store but of automotive info. The interaction I had left me with no more questions and the answers I was looking for and could not find anywhere else. This is a main reason for always choosing Napa. If you’re in the Short Pump area or anywhere west of Staples Mill it’s worth the drive just for the piece of mind. I hope they take care of this guy, because Griff is a cool, knowledgeable, and professional member of the staff. I will be coming to this location specifically for

Manager negotiated bargain purchase. Employees were friendly and helpful.

This auto parts store is always friendly and beyond helpful. They are my “go-to” when I need anything for my vehicles. They have helped me learn to take care of and fix, both mine and my daughter’s car. It’s hard to find the kind of patience and knowledge that you get when you walk into this store. I can’t thank them enough!