NAPA Auto Parts - Horsham

I started working in the area about 8 months ago. I visit this Napa at least 2 times a week. I always have a positive experience here. I've been on a first name basis with Patrick and Robert since week 3. Very personable guys, always willing to go above and beyond to help me. They are proficient at finding parts that may not be in stock and they stay very true to the expected arrival time for parts that have to be brought in. I look forward to working with this store for a long time

You go to these places because you trust the employees to find the necessary items you need. I requested a 10mm nut to replace a rusted nut that holds down the negative terminal on the car battery, employee mentioned that without the actual nut and the threading, they're unsure of the nut size. I told them it was a 10mm nut, they go in the back, and bring out a nut. Great. Rings up to .89 and gave them $5 and told them to keep the change for their troubles. I go back home and it's a 13mm nut. Felt like they just found a random nut for me to leave, when they could've told me that they don't have it. Never again.

I went into this store on 7/15. The guy who was working at the counter was extremely unhelpful as he refused to give me a part number for a charging cord for a battery jump starter. I understand the parts are discontinued, however he should have been more helpful. Very disappointed and dissatisfied.

Pat always helpful, friendly and professional

I ordered online stuff for my car. While I added items to the cart every single item showed available in store pickup in 30 minutes. I placed the order, and after three hours went to the store. The store clerk wasn’t seem to be in a good mood. He pulled the online order information and abruptly said it won’t be available three days from now. When I asked the reason he said two items are not in stock, I said Okay, give me the rest of the order and cancel those two items. He said system won’t let me do that. I said Okay, cancel the order. So he cancelled the entire order. I asked if I can get rest of the items and pay in the store. His response, oh it will cost more. Seriously? My intention was to give my business to local business but not if I have to pay more. These businesses need to unde