NAPA Auto Parts

Don't waste your money here. The auto parts this store is selling are fake and of 2nd hand. I bought low beam lights from this store. And, both lights lasted only a week. The brake pads they sell only work a few months and put you in danger on the road because this business is selling poor quality parts. I don't know how this business is in business so far.

Not sure which location I'm reviewing, but I'm always impressed with the knowledge and service at Napa

Older guy at the counter was pretty rude for going in and buying under a business account. He acted like I was putting him out of his way. Wanted us to remove Calipers from boxes and place old ones in boxes. Oreillys just does it. I am not sure if that’s the standard but you definitely shouldn’t make customers feel like they are a bother. Napa is a great place to get parts just the guy at the counter needs to act like he actually likes his job and people!

My son and I visited this store 2 weeks ago to pick up a tool that the website said was in stock. When we arrived we approached the counter and the gentleman behind the counter simply just looked at us and tilted his head to the side with a look of disgust rather than say" hello how can I help you?". At that point I should have just turned around and walked away. I was the one who said "hello! I need some help today". He seemed completely annoyed that we even showed up in the first place. And to make matters better they didn't even have the tool in stock. So their website inventory is incorrect. I can live with that, but the terrible customer service is something that sets this place apart from the other stores around. I won't be going back.

Stopped to buy some batteries for my Ram3500. Got them and truck needed a jumpstart. LOGAN went out of his way and used his personal jump box to get me back on the road. Great customer service from him as well. THANK YOU! Give this guy a raise