NAPA Auto Parts - Lostocco Auto Parts

I buy all my parts from Napa the front end guys very knowledgeable Joe very helpful with front light situation that I had on my vehicle thank you so much Joe and thanks for always extending a helping hand.

THEY ARE RESPONSIBLE SELLERS. I bought a battery with 36-month free replacement for my Chevy Cruze in Nov 2022. Recently my battery died. Until then I found that the battery I got was not the one I was supposed to get. It had only 24-month warranty instead of 36-month. I went to their store hoping they can address the issue. After a long talk, they agreed to get me a new battery (although the new one has 24-month warranty). Through out the talk, they didn't raise their voice like I did (sorry for losing my temper). But in the end, they addressed the issue. The reason I am giving 5 star is because they fixed their mistake.

Great customer experience. Went at the end of day on Saturday when closing. Could have blown me off but the counter man took the time to find me the right part and even gave me some clips for free. Great place for wonderful customer service.

Broke down 350 miles from home. Had another 180 miles to go to my destination. These guys are top shelf in my book. Had the parts in stock which allowed me to repair my truck immediately. Even gave me a jump to get it going. I recommend this place highly.........

They sent me a confirmation that my parts order was ready for pickup, but when I got there it wasn't there and they told me to come back tomorrow. Why send a confirmation that the order is ready for pickup when literally none of it is there? They said someone "misclicked" something, which I get, mistakes happen, but it's still a hassle to have to make an extra round trip because of their mistake. I guess next time I'll know not to trust their confirmation email and call ahead to confirm. On top of that the place reeks of cigarette smoke (and now my jacket does too) and none of the employees were masked despite the mask mandate. The only reason I gave 2 stars instead of 1 is because they owned up the the "misclick" that led to me making an unnecessary trip.