NAPA Auto Parts - North Lake Auto Parts

Came in on my way to work during huge storm becuz my windshield wipers were icing over and I was dangerously pulling over every 5 minutes to remove ice and slush. The man at the counter told me there was nothing I could do but what I was doing. I'm a seasoned snow driver but ended up driving home because it was too dangerous. Next day, a customer at work tells me that there is a spray for your windshield that will save your life becuz she had the same issue. Ill be getting that. Ill go to different Napa to buy it though!

I feel like these guys that keep snapping at customers and not helping customers are still there at napa and no one is doing anything about it. Same bald guy everyone is talking seems like he needs to get canned..... I had a very rude encounter with a simple question. He tries to make a clearly knowledgeable person look stupid. I just wanted what i was looking for. But i left and drove to trukee

My first interaction with them was a 5 star review. I had electrical issues with my trailer batteries and needed an inverter. My wife and I dealt with an older gentleman who was very helpful and informative. I came back later and purchased 2 batteries. He invited me to park off the road by his sign that said no parking. The next day, I went back to purchase the inverter. A guy in his late 30s/early 40s was at the desk. I ask if it was OK to park where I did yesterday. This guy went off. He started screaming at me and my wife and ranting about all the other parking options available. I immediately apologize and left. Bottom line he could have just said no. His tirad lost a customer and gained a 1 star review for the business.

Do NOT come here if you'd like to get scammed and leave furious. Hands down worst customer experience ever. Old balding dude was incredibly rude not just to us and the 2 other customers waiting in the store, but also to those on the phone. He literally threw the phone off the counter as he picked up for a customer call. Came in for some spare chains and he wouldn't even bother looking at the phone to see the tire. Asked the clearly available younger guy at the counter if they had another part when the old dude shouted at him to basically mind his business and attend any other customers. The 24" bolt cutters he sold us for around $100 cost $20 online. Will never be coming back here again, and I sure wouldn't recommend it unless you enjoy being irritated and

Trust the 1 star reviews. I got to the store at 4:15pm, closing time was 6 and there was a sign in the door which said they closed at 3. I saw that the back door was open so I walked around back and asked the guy, who was loading supplies into a shed, if I could grab some wiper blades, he said “no, we closed” in the same rude and disrespectful tone as described in other reviews. This is literally a 2 minute transaction. Clearly multitasking is not in this guy’s wheelhouse. Help!, Tahoe is in desperate need of some competent labor.