NAPA Auto Parts

Great service. They asked me if they could help me before I even got up to the counter. Good prices and tremendous inventory selection. This was my first visit in the new location and the extra space is awesome 👍

These guys are the best in the business. Always helping me in any parts dilemma I come across. Scott, Randy, George, Eric, old man bob always come through.

The 2 men working the parts counter were super friendly. Great customer service. I picked up an online purchase and it was one of the most easiest experiences I have ever had in a part store. As always, we will continue to do business with Napa.

I don't usually leave bad reviews... But I have to say something. First- Very little in the store was priced so items have to be brought up to the cashier to check the price. Not very covid conscious. Also - Approaching the checkout corner with my items the worker answers the phone told me he'd be with me in a minute...even left the phone on the counter and went outside ..so he could check to see if he received a text message from the customer on the phone. Last I knew you helped paying customers that are in person and you ask the people on the phone to hold or tell them you'll call them back. I asked if there's someone else who could answer question and ring me out. When I was exiting the store another customer (guy) approached the counter, the phone rang.. same guy picked it up and asked

This is a clean store, which is semi important to me. It also has a knowledgeable staff and if they don't have your particular part in stock, they can get it for you the next day, generally. The only problem is the parking. It's a little hard because of the other little small businesses located in that same area. But, I would not let that deter me from going there, as I said very knowledgeable staff and many many items in stock. I recommend the Napa in Rochester.