NAPA Auto Parts - Ukiah Auto Parts

Great service , they installed a new battery in our car for my husband.

I stopped by Ukiah's Napa Auto. I'm used to Willits Napa, so I was expecting a similar experience of smiles and greetings from the front counter, inquiries, and general helpfulness. Ukiah apparently is NOT the same as Willits. I stood in line for 10 minutes (I was 2nd) with zero acknowledgment from anyone, no biggie generally. There were 3 people working front counter with one in the back. A very new looking, high school-aged looking boy was struggling to find the diameters of pipe fittings. An older gentleman was watching the high school kid struggle with basic fractions and offering zero help. A lady was on the corner register watching the older man watching the kid. Both adults did everything they could to not make eye contact with the customers in the store. I stood for another 10 minu

Open on Sundays, which is a saver for when you have to get it fixed and be ready for the week. Usually they have the parts you need at a decent price. Service at this particular store depends on the day and who you deal with, not a very helpful or friendly crew.

There are a few auto part stores in Ukiah. Napa has quality products with a good return policy. Check online or call before going, it will save you time if they don't have the part. Most places order parts but are competitive with each other so know your prices.

Absolutely worst customer service ever. Took a battery in that's 2 months old won't hold a charge under a load. Told me it wasn't the battery took it home load tested it and it failed. You just lost a customer and I will not order part's for the company I work from you either. Felt the guy was rude and left feeling bad. Would not recommend this company anymore.