NAPA AutoCare Center - Bay View BP

I took my car in for an oil change and to get a diagnostic on my car failing as a walk-in customer - upon a friend's recommendation. One of the mechanics, Fred, greeted me and went to check the vehicle after I pulled in. He was very knowledgeable and did thorough checks to find the issue. I was expecting the repair to be overpriced and to spend a while in the shop but Fred fixed the issue fast and at a fair price to most the other shops I've encountered. I'll be returning here for maintenance because the customer service was wonderful and I trust their mechanics.

I brought my car in for a re-inspect after it was rejected at Firestone. Shoutout to Jay, he was very respectful and punctual. The whole experience was quick and easy, unlike my experience at Firestone. They didn't attempt to upsell me anything and feed me false information about my vehicle. I will highly recommend to friends and family. Thank you and I look forward to working with your guys again soon in the future.

Hello! I brought my car to Baview BP to have an inspection renewed. I knew I needed a bulb replacement for a turn signal and let them know. The mechanic called me back with an hour or two to let me know what would be needed to pass inspection and their plan to correct it, but he also took the time to let me know about some items that were not inspection related, but could possibly cause me problems down the road. He was jovial, patient, and professional when answering my annoying amount of questions, and I am grateful for that. The cost was significantly below what I thought it would be, and they had a great turnaround on their vehicles. I think I brought my car in at 9AM and had it back by 1-ish, but YMMV, based on the number of customers for that day. I had what I would call close-to-pe

When I discovered my vehicle needed the injectors replaced I called numerous local repair shops for estimates. Then I spoke with John at Bayview BP. He gave me two different options. The prices for both were much much lower than the other shops. The work was done correctly and on time. And amazing as it is in this day and age, John actually called me when the car was ready to be picked up. I consider all of that to be first rate service.

The staff are really nice, and they're convenient to where I live. My first inspection on my pickup - failed..."all balljoints are bad $1010 for repair." I brought the truck home, made repairs, the took it back, and the truck passed. Classic Fiat 500 - failed..."all wheel bearings are loose." I just brought it home and went elsewhere. I had my van inspected there - failed..."turn signals work but blink too fast. $60 diagnostic fee, then we'll see from there." VA inspection manual does not suggest a blink rate/ # of blinks per minute, only that they work, the lenses are in good repair, and that they are clearly visible. I took my pickup back this year - failed..."all the brakes are bad." I brought the truck home. All the rotors are new, the rear brake pads are new, I replaced the front pads