National Car Rental

Pretty easy and painless rental experience, very friendly employees. Minus a star because they didn't have the car I reserved and prepaid for. I had reserved a compact luxury sedan, but they gave me a 7 passenger SUV instead. I was thankfully not charged more for the larger vehicle, but it was overkill for just myself. It ate its way through more gas than a smaller car would have, and was alsovery hard to park. As Seinfeld once said "you know how to take the reservation, you just don't know how to hold the reservation."

Horrible experience tonight with Shane at National Car Rental in Monterey, CA. I reserved a car for work travel, but upon arrival was told that I “might not be able to get a car tonight,” with the reasoning for that being that people had made reservations earlier than I did, and they had to get their cars before I could. I asked how it was possible that there *might* not be a car for me if I was allowed to make the reservation, and was told by Shane that there were some cars that needed to be cleaned and that if I were to “hang around for a while” he might be able to get something for me. I asked for a time frame of how long I should be expected to wait, and he couldn’t give me an approximation for how long that would take. I find this absolutely ridiculous and a complete waste of my time

The gentleman that helped me was very courteous, patient and pleasant. You also helped me find the verifications that I needed to rent a car. The SUV ran great and I will definitely rent there again at the seaside location. I won't refer them, but I definitely recommend them.

Same as some previous reviewers have stated but this location is quite small. Despite being an Emerald Club member for years, limited selection and no upgrades. The car I received was shared among Enterprise/Alamo and not really up to the usual standards when paying more to rent with National.

Emerald aisle forever had reservation number and they could not find it so no car can’t even win when you have a number tried to tell me it showed a different return what does that have to do with pickup my pickup and drop was the same at Monterey airport no more National for me or my company