National Car Rental

Really incredible people over here @ National at PVD. Specifically Lexi Holmes gets my shout out this week. She went above and beyond to make sure my experience was perfect, and it was. I really appreciate her, and National’s very new fleet of rentals. We have a lot of options these days, and I’m glad I left my last rental company to go to National about 2 years ago. I just wish I did it way sooner.

As a emerald club member I enjoy be upgrades and fast service. When I brought my rental back the manager Christopher made sure I was happy and he was very personable. Other than the hustle and bustle of the airport this location is very great. I was about to choose my vehicle when I saw an advertisement for a huge upgrade. $30 for a sports car per day. This was good advertising and I was very happy to have this upgrade. Also, It would be nice if there was a sign on the 5th floor saying emerald pass check in here. That way if you are an emerald club member you don't go to registration and then find out you don't need to be there.

After a weather diversion to Providence, I had to rent a car to drive to Hartford where we were supposed to land. I was able to book the reservation while still on the plane, and had a great experience walking straight to the car and getting on the road quickly. Signage at the counter helped confirm we could keep walking straight to our car, with keys waiting. They had Jeep Wranglers on hand which was perfect for the snow storm, and the pick up at Providence and drop off at Hartford were both met with exceptionally friendly staff which made an otherwise stressful travel event a bit more pleasant.

Jamaar and Kelly at Providence’s TL Green Airport were outstanding to work with. They went above and beyond to make certain I was properly accommodated. Great service!

I arrived at PVD to realize I did not complete my reservation and in fact did not have one. It was just past midnight, all vehicles were sold out (across all lines) and I had a hotel reservation 40 minutes away. From the gentleman who was in the booth that tried to find my reservation (sorry I forgot his name) to Lexi the manager on duty, everyone was incredibly friendly, supportive, and helpful. They ended up closing close to 2 am (over an hour late because of late arriving flights) and had a few left over vehicles. Lexi never complained about how late it was or that she should have already left, instead the smile never left her face and she proceeded to rent me a car. It feels like customer service is a dead art and irrelevant to more and more companies. It is obvious to me that is not