Nelson's Auto Care

Jesse delivers an exceptional, service-forward experience that sets a new operational benchmark for customer care. From the moment I pulled into the bay at Nelson Quick Lube Valvoline Express on Mormon Coulee Court, he demonstrated a level of professionalism, technical acumen, and customer engagement that is increasingly rare in today’s service environment. He provided clear, value-added explanations about what my vehicle needed, walked me through each step of the process, and ensured I understood the recommendations without any pressure or upsell tactics. His communication style is transparent, efficient, and solutions-oriented — exactly the type of frontline leadership that drives customer loyalty and repeat business. What stood out most was the sense of ownership Jesse brought to the

Terrible service. I went in to get my car knuckle fixed and they messed it up even worse. They refused to fix it when I thought that was the whole function of their business. It seems like joel lied to me because they had my car for 3 weeks and said they were "making progress". When I got it back 7 of the dash lights were on and the cruise control stopped working. Those issues were unrelated to what I took the car in for. I took it to another shop to get an estimate of the fix and damage. They said it will be $3k too fix when originally it was $700. I went to top notch and they said the damage was from someone "dicking around". Top notch was listed as the #1 most trustworthy mechanic by the local news. When I told denice, the owner, he refused to fix it. Go anywhere but here, the oppo

Very impressed with my experience! Even tho they were busy and normally booked out they got me an appointment in less than 24hours to do an inspection on my car. Very professional and walked you thru everything they found. It was a simple fix and they were done is less than 30mins. They didn't even charge me for the work which was crazy! I definitely will recommend this place for the future

They do amazing work! Honest and reliable, iv known Denis for 15 years only automotive professional I trust in the county.

Brought my VW Tiguan in for a wheel bearing replacement. I was quoted around $250 less than any other shop I’d asked in town and the service was finished in less than a day. They were incredibly friendly and communicative, and had a loaner for me to take to work. Can’t recommend them enough!