New Castle Auto Center Inc

This is my go-to for all my maintenance needs- oil change, inspection, brakes, etc. They have early appointments which is really helpful, and they always charge a fair price for the service. I most recently used them for brakes on my Tesla Model S and they were less than half the price of the dealer, and MUCH better service too. We also use them every year for our inspections, which is very convenient.

Been there twice. Never going back. The mechanic is rude and tells you things are “not my problem” when you ask a question. And to be clear, I wasn’t arguing about anything, I was asking questions about the service and how long it may take—you know, normal questions. Don’t expect your car problems to be solved here because, “it’s not my problem.”

I was driving through town, when had a check engine light came on. So i stopped to see if they could fix the issue. The staff was courteous and accommodating. They had diagnosed, resolved the problem and had me on my way with minimum fuss. I would definitely recommend this shop.

If I could I’d give this place negative stars I would. Horrendous service. Pulled up to get an inspection and before a hi or hello was immediately yelled at for having my windows too tinted, which was questionable, and further yelled at and told to take the tint off myself. Appalled by this atrocious service and disrespect and stay away from the astonishingly rude people that operate this place.

$287.19 for a battery replacement?!?