North Star Towing Inc

The staff that works with the actual towing services, great humans, the front desk staff? The most rude people I have ever witnessed at any workplace setting. BOTH of the staff members didn't even bother to initiate conversation so I can just get my car! I understand they deal with people who are stressed out, and I know their jobs are probably very stressful. Was I rude when told about the cash only fee and to "call back in an hour" even though my car was MIA for 5 hours?! Yes! I had my car towed, and before my tow could get there, the city towed it. 5 hours go by and then still had no word of where my car was? Not to mention the "cash only" imbound fee. I now have $20 to my name and don't have enough money for bills next week. But oh, if you want it towed out of their imbound lot, it can

On the evening of November 22nd they illegally came into my apartments parking spaces and illegally towed my vehicle. When asking them about it, they stated the reasoning was because of the permit in the wrong place. I would like to mention they were not contracted by our apartment complex to come in and tow vehicles. When asking if they could have someone show that I we were in the wrong and that the permit was in the wrong place, your receptionist stated that she is the only one there and no one can help. If I want to see the vehicle and see where my permit is, I will have to pay $450 for illegally towing my vehicle. After scrambling around and getting the money, I couldn't help but notice there was quite a few workers around that could have easily noticed that my permit was in the winds

Have had them tow numerous large trucks appreciate the service always on time.

I don’t leave reviews often but if I could rate this a 0, I would. They are crooks and are extorting people. Lady at the front desk with grey hair was very rude. They know they are over-charging people and have the audacity to act like it’s coming out their pockets. To tell your customers “it’s your fault you’re in this situation” is horrible customer service. Like what makes you inclined to say that and be so rude? I was out of town and my car got towed and I was charged 400$ for only 30min. And to be told it’s my fault when they don’t have a clue on what goes on in my life is absurd. The audacity to be offended like they are charged this money is beyond me and they truly need to reevaluate their staff. Their responses and excuses on others reviews shows their lack of accountability. They

I didnt even get my car towed my sister did. But, this company is beyond disgusting and disrespectful. Like many others have said they lack empathy and the prices are insane. Upon arrival the front desk lady had a uninviting attitude, truly it was beyond distasteful. And I could tell she was a truly miserable person so I told her about herself and went to the other lady for help and she was great! Also (Owner) dont reply to my comment cause i could care less about the snarky response (as I’ve read other reviews). Anyways just wanted to say how truly trifling this business is, have a great day readers!