Nucar Toyota of Norwood Service

They inspected my car before I bought it, and said it was fine- however, I have spent over 2k on repairs only a month after purchase. They failed to notice several glaring errors, the most egregious of which was a filthy air filter that would be obvious to anyone that looked at it. They don't know what they are doing.

I brought my car in for a major repair job, trusting that they would handle it professionally. Unfortunately, not only was the service overpriced, but the car has had more issues since the repair than it ever did before. It honestly feels like they caused more problems than they fixed. I gave them the benefit of the doubt and brought it back to have them take another look, but instead of taking responsibility or even investigating the issue seriously, I was met with excuses and dismissiveness. It was clear they just wanted to move on and not be bothered. For a dealership that’s supposed to represent the Toyota brand, this place was incredibly disappointing. Poor communication, questionable workmanship, and zero accountability.

PLEASE listen to the other negative reviews. I wish I did. There are so many other dealerships and shops in the area, I would honestly push my car up route 1 instead of let them work on it again. Sales Overpriced cars and sales people that talk down to you. Rick M. seemed uncomfortable working with an LGBT couple and refused to refer to us as partners, only friends. I felt like I couldn’t speak up and ask for another sales person because I thought I would be treated worse by the next person. The car needed $1500+ in repairs after less than 6 months because they sold me a car with faulty equipment. Service Overpriced as well, which is to be expected from a dealer. What I didn’t expect from a dealer was for there to be trash left in my car and part of my rear lights left disassembled. They m

Unfortunately, we didn’t have a positive experience at this dealership due to their unfriendly and snobby customer service. They don’t even honor their own salesman words when it comes to what’s covered within the 7000 miles warranty he mentioned that’s included at the time of purchase. There are a few things that should have been fixed before we drove it out there, but neglected and then denied. I hope people who read this review would take their business elsewhere.

Awful, just awful. After waiting 2 hours to talk to someone they had no clue what they were doing. They had already run the loan information on our car before speaking to us and offered us 6k under kbb value. The salesman took 25 min to bring the car from the back of the building to the front because he wanted to make sure that we 100% loved the color…