Nucar Volkswagen of Norwood Service

Had a positive experience with James, our sales guy, and each of the people that helped us with the purchase. But, once we paid for our used car, it took us over three weeks to get it because there was a dent they were taking care of from the prior owner. They kept resetting the expectation as to when the car would be available and we had to keep checking for status because they weren't being proactive.

Last time I took my new car to be serviced I had to wait in the waiting room for 5 hours. They said it had to do with a calibration issue. But this time I just needed a single tire replaced and we are getting close to 4 hours...

I called my service advisor at 4:30pm and was told that my car would be ready by 5. I arrived at 5:30, & she said "they're bringing your car up now" (from the shop downstairs). After waiting 10-15 minutes outside, I walked back in. She casually said that the technician was taking it for a test drive. I knew that would take a while since he had to get it out onto the highway to test it at 60 mph. I told her I would have liked to know that. No apology. I didn't get it back until a little after 6:00. That's just inconsiderate. My ride wouldn't leave until after I got my car, so that inconvenienced them. But great job, as always for the past several years, by longtime Master technician Zach & technician Tom.

I wanted to express my utmost satisfaction with my recent experience at Nucar VW, which marked my initial visit to your service center. Having made the decision to switch from a less "convenient" service center, I was pleasantly surprised by the seamless and hassle-free service I received. Your modern and efficient service center truly stands out. The hassle-free experience began with the convenience of a drive-up service right to the door, eliminating the need to search for parking and walk a distance. This level of convenience is invaluable and sets Nucar VW apart. I must commend my service center advisor Kassidy, whose pleasant demeanor and attentiveness made a significant difference. Throughout the service process, I was kept informed of the progress via SMS updates, which added a la

Alberto makes car service experience worthwhile everytime. Friendly, helpful and insightful, keeping you up-to-date in real time about the progress of your car service. Thank you!!!