Ocean Express Car Wash

AVOID AT ALL COSTS!!! I’ve read numerous reviews about cars getting damaged here over the years, and it finally happened to me. While going through the dryers of the car wash, the heat shattered my mirror!!! To make matters worse, corporate is not answering or returning any phone calls to rectify this. We used to be loyal customers for over 7 years. We will be finding another business ASAP.

I specifically requested a hand wash for my Porsche Taycan but it is clear they ran it through the automatic machine instead. My paint now has noticeable swirl marks, and even soap residue on the back of my car. They also messed up my tire pressure which is unacceptable and potentially unsafe. I am extremely disappointed with the lack of care and attention to detail. I won’t be returning and I would not recommend this car wash to anyone who cares about their vehicle.

Where do I start? First, I paid for the “super” interior and exterior clean ($50), but my car was brought out in 15 minutes. I knew instantly I didn’t get what I paid for. The young woman who drove it out must have realized it too, because she was yelling, flailing her arms, and then jumped back in my vehicle and peeled off to the back. How is she just going to drive off in somebody else’s car mad like that? Now I’m mad. I walked to the back, told her it was my vehicle, and asked what was going on and why she was driving it like that. She didn’t respond...not once, not twice. A young man stepped in and said they hadn’t detailed it yet. By the time I turned back around, she was gone. That’s when I noticed my license plate was damaged and falling off. Then, he asked if my plate had screws

NEW MANAGEMENT 2023. This used to be the only place I took my vehicle to get serviced and cleaned. However, over the last few months I have seen a definite decrease in services and the way customers are treated has declined significantly. This morning I went in to get an oil change and I expected to have my filter changed as well but usually the service people come out and go over a whole list of items that are good or need attention. This time they only pointed out three things that "it was time to service." Based on my previous trust in this company and location, I told him to go ahead and my bill came to over $400. After leaving, I looked up prices at other locations and they were about 20% lower. In addition, the free car wash that comes with the services is a very minimal car wash.

Definitely recommend. The assistant manager Edgar is extremely sweet. He made our 1st time here pleasant. My husband got an oil change and car wash. They were both pretty quick, wait time wasn't much. We came on a Saturday midday. I will be returning with my car