O'Reilly Auto Parts

Trust but verify. Battery got drained after I returned from vacation. Took my battery to get charged at O'riellys and was told that batteries usually are no good from Costco when left to discharge. I felt they just wanted to sell me another battery so I kindly asked to charge anyway and apparently they did and we got a failed battery test. Asked another employee to slow trickle charge overnight and when I returned in the morning it was off the trickle charge and was told it failed. Took to Costco to see if it had a warranty and was told that the battery was still good after a Costco test just low on charge. Bought a $46 charger at Costco and I took battery home to fully charge it myself. Learned to never trust anyone looking to sell you something instead of helping you.

I got wonderful, friendly, welcoming and satisfying service at Oreily Factoria outlet. My VW Jetta had an error on the display and a young gentleman by the name M.J. took me through, did troubleshoot and solved the issue. I was more than humbled by his humility. Thank you so much M.J.

I came in right before they closed in need of a new headlight. Ryan was so kind and helpful, he even installed the headlight for me. Thank you Ryan for making my bad day a little brighter!

I had a fantastic experience at O’Reilly Auto Parts thanks to the outstanding customer service from the manager, Matt. I came in to get my wiper blades replaced, which ended up being more complicated than expected. Matt went above and beyond—he patiently tried multiple different blades until we figured out the exact one that fit. When he realized the right one wasn’t in stock at his store, he didn’t just stop there. He took the time to locate it at a nearby store, placed the order, and even made sure one of his associates would be available to help install it since he wouldn’t be there later in the day. His professionalism, patience, and commitment to helping me out made a big difference. It’s not often you come across that level of care and follow-through. Great experience all around—tha

On this occasion, I was looking for a replacement bulb for my HID lights on an older Mercedes. The asst. manager at this location wasn't very helpful, only to say he didn't carry a replacement, and was that all I needed, then disappeared back into the store. I ended up at the Factoria O'Reilly just to see if another store could give me a little more guidance on what to buy. The asset. manager there was way more helpful, and although he didn't have a replacement for me either, he took the time to look up what I might need and sent me to home with a few screenshots of the correct connections to look for. 5 ⭐️'s for the Factoria store, I found exactly what I needed! Factoria will be my new go-to store for auto parts! Thanks for the excellent customer service!