O'Reilly Auto Parts

Chey at O'Reilly Auto Parts at 525 John Fitch Highway provided excellent customer service. She was knowledgeable, patient, and took the time to make sure I got exactly the right parts I needed. It's refreshing to see someone who truly cares about helping customers instead of just making a quick sale. Great experience overall-thank you Chey. I hope she is eventually promoted because she is a great addition to the company. She is hardworking a single mom and wants to become a mechanic, if I had the money and power I would invest in her.

Today I returned to this location to see what they would do about a wiper my wife purchased a couple weeks back and yesterday it flew off because the clip was missing. They were no cheap and I was expecting to have to buy a new set. To my surprise the young man behind the counter listened and said this is brand new. Let me see what I can do for you.

Dear O’Reilly admin. First I am a regular customer, I often go and buy parts. I’d like to share my experience so you can better your customer service. Yesterday around 11:30a I went in to return a part I bought a couple weeks ago and I had it had the time to return it. I had , red hair lady, with the same attitude all the time. I have seen her working there before, so she is not new. I approach her after she says next, I say Hi and she didn’t say anything back but I didn’t really pay any mind to that. I explain the situation, I dis not have the receipt but I know she can look me up with my information, she asked me the model of the car and the information. I brought the original part to try finding it and nothing happened. The part I was returning it she couldn’t find anything(supposedly)

They dont answer the fone and when they finally answered the make you wait 20 min

Kind salesperson helped me when I was buying one windshield wiper and let me know that a different brand was buy one get one free. He couldn't put them on for me so I came back and someone else helped me get the broken piece off while having a nice chat :)