O'Reilly Auto Parts

Gus, there in prattville was great help and was happy to help a family in need. Changed our battery out in five minutes. Great business with fantastic employees

Walking into this store is like walking into a breath of fresh air. It is so clean neat and organized. The Manager Tracy is so very pleasant and Professional. She spent at least 20 minutes searching for my part that had been discontinued by the car manufacturer. Tracy never once got frustrated or aggravated in her search, she was just persistant. She has definitely made me a lifetime customer. This store is just amazing with their friendly and knowledgeable staff and fantastic customer service

I’ve had nothing but great experiences at this new O’Reilly Auto Parts! The staff is always friendly, and willing to go the extra mile to help with any car-related issue. Whether I need a specific part, advice on installation, or just a quick battery test, they always deliver with professionalism and great customer service. Their inventory is well-stocked, and if they don’t have something on hand, they’ll quickly order it for you. Prices are fair, and they often have great deals on essential car maintenance items. It’s clear they genuinely care about their customers and take pride in what they do. Highly recommend this O’Reilly Auto Parts to anyone looking for quality auto parts and top-notch service!

I have visited the store twice, and I was treated extremely rude both times. The first time was on a Thursday morning there was one person on the register at 8:20. I picked up the products I needed and got in line behind one person. I was never acknowledged, and 15 minutes later I put the products back and left. The second time was this evening, a week later, and I went in at 6 min til 9, and the second I walked in I was told they were closing and couldn’t help me. I asked him to check the brake light bulb for my vehicle and I was told to get fuses. I had already replaced the fuses earlier in the day. Then I was told they couldn’t take cash and I needed to hurry. The whole time there were his friends in there waiting on him. I was just Needing a couple of minutes!. I will drive to Thomson

Fantastic knowledgeable and professional service. The assistant manager, Ashley, not only found the part I needed, she even installed it for me, checked my alternator, and made sure the work I did was correct (I’m definitely no mechanic).