O'Reilly Auto Parts

Came to O’Reilys For a Starter warranty Replacement that I was confident I had because I have warrantied it before . As soon as I walked in , I mentioned this to a worker and they immediately tried to dismiss me by saying that was a Autozone part . Another co-worker came to help out and he was saying that that part number was not even there’s . I asked him to look at our Purchase History because I was sure we had the warranty . He didn’t even bother to ask me when I purchased it or look back a couple of years ( which I’ve had other employees there ask and find purchase history ) . They were both very dismissive with no intention of helping me and confident that it was not there part . Went to Autozone and we did not have any purchase history at all for starter purchase on any of our vehic

Today I had an experience with Tyler! He was wonderful, he check my battery and installed my windshield wipers. O'Reilly you hired a great one he did his job to the fullest. Customer service was A1! Do us all a favor and don't mess it up with this employer.

I recently visited O'Reilly Auto Parts, and unfortunately, my experience was quite disappointing. Some employees displayed a terrible attitude. When I inquired about a part, I was simply told it was "in the aisles" without any further assistance on which aisle to check. I also asked for the size of a filter cap for my car, but the employee claimed he couldn't access that information on the computer. Despite explaining that I had previously received good help when purchasing tools from this location, he was unhelpful and looked up the information reluctantly. Ultimately, he retrieved the item, but the entire interaction was frustrating. Due to this poor service, I’ve decided that I will not return to this O'Reilly. I’ll stick with AutoZone, just a mile down the road, where customer servic

I purchased a brake rotor from O’Reilly Auto Parts that later turned out to be the wrong size. In August, they processed a warranty replacement on that same rotor and still failed to catch the mistake. Because I had only replaced one rotor at the time, the issue went unnoticed until it caused uneven pad wear and my brakes to lock up — a serious safety concern. The store acknowledged the error and told me to come back, promising to replace both rotors and the brake pads. When I returned, they went back on their word and only issued a refund for the incorrect part. No exchange. No effort to fix the damage caused by their mistake. I wasn’t asking for towing reimbursement — just accountability and the correct parts. Poor quality control and even worse follow-through. One star.

Very fast and efficient service today! Dani took care of my battery needs and changed it for us so quickly!