Our House Senior Living - Austin Memory Care

Is there a reason I saw an old man walking around, soaked in his own urine, barefoot with open cuts on his feet? Or what about the scratches, bite marks and bruises I can clearly see on multiple of the staff? This new manager is incompetent and has no clue what she is doing. They'd be lucky to pass an inspection by APS or their ombudsman. I beg you. If you need a memory care facility for a loved one, Go anywhere but here. It will only accelerate their death.

The overnight staff are a joke. Sending an 80 year old man not once, but twice, to the hospital in the middle of night in the freezing cold with nothing but slippers, a t-shirt, and sweatpants. He has a jacket somewhere there, but no one knows what happened to it. His stuff keeps going missing.

We have had a loved one at Our House for over four years. We have always been more than happy with the care he is provided and the communication between the home and his loved ones. It’s difficult to entrust a vulnerable loved one to someone else’s 24/7/365 care, but Our House has consistently eliminated all our worries.

Our House has been very good for and to my family. They are very attentive, very caring and constantly showing concern for the residents and their families. The facility is pristine! The nicest and best of any facility we have considered!

They are the best! The staff are caring and compassionate and know the patients so well. Such a homelike environment.