Oxford Oil Service Co

I'm grateful that the company was available to provide same-day delivery for us, as we were in need. However, communication was lacking at best and disrespectful at the worst. We were almost passed by because a chicken wire fence wasn't open just so to allow the team to access the rear of the house. After a phone call to clear that up, the team returned and promptly informed my wife that the wrong side of the fence had been opened up. No greeting, no concern or explanation to us, the customer, as to how this would go. Apparently, the fence on the other side of the house was what the delivery team expected, having "delivered to this address for 45 years", with no room for flexibility! We just moved into this house a few months ago and are learning about oil heating for a house, but instead

First- and last-time using Oxford Oil Service Co! I tried to order 100-gallons to find out there is a 150-gallon minimum which I totally understand so figured things out on my end, called back, and ordered the 150 minimum gallons of fuel but after they arrived and did their thing, I was handed a receipt for 186.3 gallons!!! I understand errors happen, but nothing was said to me about the overfill. Once I noticed the bill, we called to be told by Debbie there was a new girl taking the calls. We can only assume due to this they were nice enough to say they would charge for the 150-gallons the next day, but that I can call in a month or two to pay the remainder of their error. Geez thanks... I guess. Talk about putting somebody in a predicament with their money!!! I would just recommend if yo

Employees were very nice. This was my 2nd time here in will definitely visit again. I needed to top off my tank before the snow

Don’t go anywhere else. Seriously, it will not be worth trying another fuel oil service. Just stop. It’s easy, call the number, speak with the awesome lady, pay, and tech delivers. No mess, in and out like a ninja, but always willing to help and answer questions. Just stop, just call, you will understand, thank me later. You are welcome. They do have a service area, only caveat.

These folks are customer service oriented. Hard working and won't leave you in the cold. Great group of folks. I've used them several times and this last cold spell they really came through for our family.