Parts Department at GMC of Rochester

Phenomenal car buying experience!! Coming off a bad experience at another dealer, our salesman, Enrique, showed us what a truly great car buying experience can be like. Tyler spent 3+ weeks trying to find us the exact color combination we wanted which wasn't even a little bit easy in a post-Covid car market plagued with vehicle and chip shortages. We had frequent updates from Tyler and Enrique and even when that elusive Enclave was found, it was built right before plant shutdowns and waited almost 2 months for a chip. It was worth the wait when we finally saw it.. Lloyd was the icing on the cake as we put ink to paper and took our beautiful new Enclave Avenir home. We couldn't be more pleased with the quality and beyond friendly people at Buick GMC of Rochester.

Very friendly and helpful staff. Alexander was excellent to communicate with and seemed very honest about the vehicle and the company's policies. I ended up not purchasing from them because I found an exceptionally good deal on a used vehicle somewhere else, however, the customer service I received at Buick GMC of Rochester was top-notch.

Service department is always friendly. They never push any services on my wife or I, but explain what things need to be done in the future. Have bought 3 cars from them and had service work done on another one purchased at a different dealership before moving to Rochester. Really like this place and will continue to buy and have service work done here. Keep up the great service .

Friendly people to deal with, not really that pushy.