Payne Alfa Romeo FIAT of the Rio Grande Valley

Do not buy Alfa Romeo!! The only “dealer” is in Weslaco and the service is terrible! No help, and if you have to leave your car for service they don’t have loaners. Such a waste of time.

Wanted to have some work done on my Fiat so I called to see if there was a courtesy shuttle available to bring me back to work. I was transferred three times and when I was finally transferred to the correct extension I was told they needed to ask the manager if that was possible. I was on hold for 20 minutes, the woman that asked me to hold was very courteous and apologetic about the service manager not answering. There’s obviously nothing she can do when her manager is incompetent and doesn’t care about customer service, but she asked if she could take my info so the manager could get back to me. It’s been a week and I still haven’t received a call. Sadly this isn’t the first time I’ve had an issue. That service manager definitely lost out on a big sale on parts and labor considering I w

This dealership is very shaddy. Never give your driver's license to a salesman. They are not an authorized person to handle your financial information. If they do, they are breaking federal law. Privacy act. Ask for the invoice price and they bring back a copy of a copy of something. They will not show you anything and if you continue, they suddenly sold the car you were looking into. Very sketchy people. Why do you think they rank at the bottom of trustworthy people? Along with Politicians?

Today on 10/03/18 my car turned off into the Payne fiat car dealership (closes place to the expressway) I forgot to fill my gas tank. Either way my car was stuck and the extremely kind sales consultant helped me and I was well on my way in a short time. The Customer Service is A++ there ****my car is not of their brand*** yet they were gracious enough to assist! Need to say they will have a future customers because of their exceptional characteristics. You all will never find a place that will help no matter what the situation is.

I had a wonderful experience and my salesman Victor was very courteous and professional. Everyone I encountered presented themselves as approachable and with a smile. I am very pleased with the service and follow up with my whole experience at Payne Motors and my daughter and I absolutely love her Fiat.