Pep Boys Auto Service & Tires

I have a lifetime wheel alignment warranty and get my car checked annually. However, since 2024, this is the third time I’ve been told after arriving that the service will take 2-3 hours, even though I had a scheduled appointment. At the time of booking, no such delay is communicated. Once at the store, I’m informed that appointments still go into a general queue, which defeats the purpose of scheduling one. This rating is not about the service quality, but about the excessive wait time despite having an appointment. If appointments are offered, they should be honored on time. I hope this concern is addressed so customers don’t regret purchasing the lifetime warranty or consider other options.

The elderly man working inside was possibly the most rude individual known to man kind. He yelled at and berated us to the point that my wife was crying. If that is the level of professionalism they allow then I wouldn’t trust them with my kids hot wheels car, never an actual vehicle.

Terrible Experience — Almost a Scam I went to this shop because my rental car from Hertz had a dead battery, and Hertz sent me there through roadside assistance. The staff couldn’t fix it and told me to come back the next day. Before I even returned, they sent me an invoice for $950 to replace front and rear brake pads, battery, and labor — even though the issue was only a dead battery. When I called, the guy arron said, “Don’t worry, Hertz will pay you good,” which made no sense. I told him that was wrong and I had a voucher from Hertz clearly stating the problem was just the battery. After I refused, he quickly said, “Okay, I’ll cancel, go somewhere else.” This felt like a scam attempt and a very unprofessional experience. I’m glad I didn’t agree to pay or let them touch the car. Be

Brought my car in 9/30/2025 at 3:33 and at 4:18pm I inquired and was told the vehicle was awaiting a second approval after being denied the first time around. His mistake on the product has cost me valuable time and money and its unacceptable. Being the only customer and here for an hour for an oil change is absolutely horrid. Will not be back to Pep Boys. What turned out to be an ideal timeframe due to the ideal emptiness of the place turned into me wishing id gone to 2 other much quicker and quality options. Never AGAIN

Brought my car to Pep Boys because the engine would start, but would not continue running at idle. Pep Boys ignored the symptom and instead provided an unrelated (and expensive to repair) diagnosis -- they said the transmission needed to be replaced and recommended taking it to their associated AAMCO shop. It seemed very, very unlikely that the reason the engine would not idle (in neutral) was due to a transmission problem. Another shop confirmed the transmission was fine and instead determined that the Idle Air Control Valve was not working and needed to be replaced.