Pep Boys Auto Service & Tires

My experience with Pep Boys brokehaven was not very good.The tire is a good tire.It was installed fine.It was never balanced the two ladies at work there diane and hepsey. Are not very knowledgeable. When my vehicle was finished hepsey Explain to me the warranty on the tire told me my vehicle was fine and that was basically it. I drove my vehicle away and instantly it started to shake.I've worked as a mechanic before.I'm not an idiot, tire, wasn't balanced?It didn't have any weights on it. I brought it back the next morning.The other lady diane who just smokes cigarettes. Gave Me a hard time (thats what shes good sat) and her horrible attitude. There 2 mechanics on site one Was a state inspector there doing car inspections and a mechanic. Neither one of them would pick up my truck and ta

TBH, I feel rooked. I’m super disappointed. Brought my car in for tire installation, check engine light diagnosis, oil change, and state inspection. The afternoon after drop-off I received a VM at work saying to call back to talk about my state inspection. I called the following morning and was told that I’d need to have the secondary air pump replaced in order to pass inspection. Cost would be $615 and they’d have to order it so I’d need to leave my car for a couple of days. I agreed to the price out of necessity; and to leaving my car because I was traveling for work. The person on the phone also said that the person who checked out my car was also recommending a new battery, a new oil filter housing assembly, and a belt component kit. I asked for costs and was told I’d get a call back t

I stopped in without an appointment about an hour before closing on a Thursday because I heard and felt a loud thumping under my car. The techs took it for a quick drive and thought there might be an issue with the driver’s side axle. They recommended keeping it overnight since they didn’t think it was safe for me to drive, and I’m so glad they did! They called me the next day with the best kind of good/bad news — my axle was fine, but my lug nuts were almost completely loose and my tire was about to come off. I’m beyond thankful for how quickly they figured it out and how kind and understanding everyone was. This location will definitely be my family’s go-to for all our vehicles!

Called this location this morning to check the availability for oil change an older lady answered and said yes I can come in at 330p, and do I want to make an appointment? I said “yes, I’ll take it” and she said OK. I then wait to see if she will ask me my name and information for the appointment like a regular customer service rep but nope, she hung right up. But I still went to the location for said “appointment” and a guy at the desk asked me my name for the appointment and I told him that the lady did not take down my name and told him what happened. He said I must have gotten the customer service line that is not attached to the store. INCORRECT I would have known if it was not the store and the lady who walked in and was talking on the phone while I was talking to him was the same la

Literally the worst. I had 1130 appointment for an oil change. I showed up at 11:15. I waited an hour and a half for an oil change. The shop employees they enjoyed more goofing off, throwing towels at each other and playing on their phones.