Pep Boys Auto Service & Tires

I had an amazing experience at Pep Boys thanks to Jackie and Matt. They were both incredibly helpful, professional, and honest throughout the entire process. From the moment I walked in, they made me feel taken care of and explained everything clearly without making me feel pressured or confused. It’s hard to find people you can really trust with your car, but Jackie and Matt went above and beyond to make sure everything was done right and that I understood what was needed. The service was quick, the communication was great, and the overall experience was honestly one of the best I’ve had at any auto shop. I will definitely be coming back and highly recommend asking for Jackie and Matt if you go there!

I live in Philly but I am originally from KOP area. I come back to this Pep Boys location for my car’s basic maintenance needs every time. They have never let me down. Matt is the best. I enjoy seeing him every time I come in and he always greets me warmly. He communicates with me about my car’s needs in a manner I appreciate. When they say a company’s most valuable asset is their employees… Matt is who they are talking about 😊

I’ve been taking my car to this Pep Boys location for years and I truly can’t say enough good things about them. Matt and Jackie were amazing — super friendly, helpful, and made the whole process of getting my tires changed quick and easy. They took the time to explain everything and made me feel confident my car was in good hands. Consistently great service like this is why I keep coming back. Highly recommend!

As a Pep Boys loyalist, I have been frequenting this shop for over a decade and I have always had a great experience. Matt helped me during my last trip and provided immediate assistance and a plan for my car right away. Highly recommend this shop and the latest lobby renovations are very nice.

Made an appointment online this morning of service needed, tire check. An associate, Jacqueline called to confirm, ask what was going on with tires; I explained and she assured that with it being busy that it may take awhile but that they would get me in and out as fast as could. Just a phone call alone just to assure my time and to confirm you know that they’re busy but will still help me was a plus for me because she didn’t have to do that, most places you go and just wait no hey we’re busy ask to reschedule, nothing. So that alone was kind of her to do. I get to store, I’m greeted by Jacqueline at desk, she observes my tires before they take care and explains what she’s found, gives me options on tire pricing and other things they found after visit. Very kind/pleasant and alert, exactl