Pep Boys Auto Service & Tires

I had never been to Pep Boys today and make an appointment because of noise on the right tire. I thought it could have been the brakes. They told me that my brakes were great, but there was something lose that was rubbing. It was all really quick and easy. I will definately be coming back.

I came into Pep Boys in Manchester, CT for the easiest job on the planet; install a set of tires I already had delivered to your store. All I needed to do was check in and drop my car off. Instead, I stood at the counter for over 25 minutes without a single acknowledgement. No “hey, we’ll be right with you,” no “give us a minute,” nothing. Just being completely ignored like I wasn’t even there. When I finally got someone’s attention; a guy I believe was the shop manager named Theo; I told him straight up how unprofessional it is to leave a customer standing there that long without even the slightest acknowledgement. His response wasn’t “you’re right” or “sorry about that.” He immediately got defensive and started arguing with me about how he was dealing with the previous customer’s stuff

Been using Pep Boys for a number of years for all my servicing, repairs, tires etc. They do a great job and the prices are reasonable. Shout out to Anthony he goes above and beyond to make sure everything is done properly and on time. I definitely recommend Pep Boys!

I took my car here in August 2024 because the AC was turning on and off. After a paid diagnosis, they told me replacing the blower motor and resistor would fix the issue. It seemed fine at first, but the very next day the problem came back and the AC stopped working again. I brought it back, and they said it might be something electrical and that they would call a specialist and even contact Jeep. Weeks went by with no answers. Every time I called, I was told the manager handling it wasn’t there. Eventually, I gave up because summer was almost over. Fast forward to February, and now the heat doesn’t work at all. I called and was told the repair was still under warranty and to bring the car in. I waited two hours, and they never even checked my car in. I was told to come back the next day

On Monday January 12, 2026 I had an 8:30 am appointment to repair/replace a flat tire on tires I purchased, with road hazard, two weeks prior. After waiting 1 1/2 hours, I saw that my truck was still in the parking lot. I was never notified of progress or delay until I finally asked what was taking so long. I was then told someone had called in sick, so they were behind schedule. I had to leave to take my sister to work and was not happy about still having to drive on my spare tire after spending nearly $1000 on tires with road hazard and waiting 1 1/2 hours with no service or communication. I called 1/2 hour later, after bringing my sister to work, and was told they could "get me right in" if I came back because the person who called in was only 2 hours late, not out for the day. I return