Pep Boys Auto Service & Tires

I went to Pep Boys after getting a flat tire, which was too far gone to fix. Ryan assisted me in purchasing new tires, which had both great reviews, and were economical for my budget. He provided excellent customer service during my entire visit, giving me updates as the work was being done. A special shout out to Tyler, my service technician, for identifying the issue, and rectifying it in a timely manner, so I could get on with my Sunday afternoon! Two weeks later, I returned to Pep Boys for an inspection. Danny, my service technician on this visit, spoke to me for 15 minutes, to let me know of an error message showing up on my dashboard, and that my car needed to checked out at a dealership. He did not want Pep Boys to research the issue, which I would have had to pay for out of pocket.

Well I went for a new battery… they changed the battery.. I was driving the next day on the road and made a turn.. the car went dead. I opened the hood and noticed that the battery strap was not there. One of the contacts for the battery was so loose. You can see that the screw bolt was tightened between the contacts that kept the contacts loose. How can someone miss that!!!! Stuck on the road for an hour because I didn’t have tools.

Great service Ricardo and Dave are excellent. Ken and Colin figured out my check engine light and made additional recommendations. Fixed what needed to be done and will come back to finish the rest. Prices are high every where Dave gave me some coupons which really helped way cheaper then the dealer.

$500 in the hole. Diagnostics should be complimentary , If they do an inspection... Auto zone tested my car. Code popped up EVAP Canister purge valve. Go to pep. Get the job done. Next day check engine light back on Autozone scans same code. Pep tells me they told me so. I didn't give the guy's any crap. Just walked out feeling defeated. I can only hope PEP corporate sees this and attempts customer satisfaction Just left yet another shop. Their diagnostic reads lean. PCV code. Leaking oil. Refuse to believe that was missed during repairs. Estimated at $700 part and labor. So now in total check engine cost me $1200. This just hurts.

I'm telling you.This is the best pet boys around.Everyone is always so friendly.They do a great job fast service.Best people to deal with.I love them.I will only take my stuff to them.I trust them fully really good people working there.My hat's off to you guys. Thank you for caring about what you do ..... Okay. So now I'm on here editing this review. I gotta tell you. I had a slight little hiccup with the service. I got done a little issue. Could have happened to anybody dave?It is absolutely amazing as an employee.Pet boy should be proud to have him. I literally I had a small issue dave hopped right on it and asked me to bring it in tonight. I mean, I don't think they would have enough time to fix it. So I'm gonna do it tomorrow, but I didn't think I'd be able to get my coffee fixed fo