Pep Boys Auto Service & Tires

Felipe is a wonderful leader at this store his professional level of care for his customers is sub par. He walked me out and diagnosed my vehicle and in a matter of minutes we found the solution to my existing problem. I’m very happy for his new endeavors in bringing this store to be a reputable store that puts their customers first. He was very honest and simply straightforward and his staff are actual professionals with more than 20 years of experience. I’m grateful for his team.

I bought a new car several years ago that included free synthetic oil changes at PepBoys so I went to at least 3 locations and always had some type of problems from long waits and lack of communication to overcharging and miserable customer service. No one thing every time because some employees were beyond helpful. But with 1 free synthetic oil change left I chose to seek a better experience even though it's around $100. I had gotten a more demanding job and avoiding unnecessary misery became a priority. But I never really found a great substitute. Today I decided to try once more and made an appointment and arrived 20 minutes early. A man came in from the garage a few minutes later and asked what I wanted. He then said it would be at least an hour so I asked could I return then and he sa

I called at 6:00 PM to ask if it was too late to get a wheel alignment while I was already in the area. The employee who answered said he needed to double-check if a technician was available, then told me yes, as long as I arrived before 6:30 PM. I arrived at 6:25 PM, and when I pulled up to the service entrance, no one acknowledged me or attempted to assist. When I finally spoke to the same employee, he then said no work could be done and that a mechanic could only “take a look” to see what was wrong. I explained that I already knew what the issue was, which is why I called ahead. He then spoke in circles and claimed that’s what he was trying to say on the phone, which is not what was communicated. On the call, he told me the service could be done, gave me the price, and I agreed. This

Pep boys did a fantastic job replacing my old tires with the new ones I ordered online. Lorenzo was very courteous and helped me sail through the process smoothly. Both the mechanics - Fisher and Ethan did a bang up job fixing the new Goodyear tires and with the balancing. Would recommend this place to all my friends and family.

Pep Boys replaced my spark plugs and filter. I was able to go get a Car Sticker. They are friendly, helpful and keep you informed. They deserve 10 stars out of 5.🙂👍