Pfeiffer Collision - Rockford

I would highly recommend Pfeiffer Collision. The customer service was great and they kept me informed. I was told it would take 1-1.5 weeks for repairs and I got it back in 3 days. They also detailed my car inside and out. It looked brand new. You would never have known if was in an accident if I didn't tell you.

I took my truck in for exterior damage repair. They had everything done in 5 business days and delivered it to my house knowing we wouldn’t make it in time to pick up before close. To my complete surprise they cleaned the entire inside of my truck front and back and polished the whole outside. Talk about exceptional customer service. If we are in an unfortunate situation again we won’t second guess going back. Matthew responded to my emails within minutes which was a huge bonus.

Recently, a different collision repair center in the Grand Rapids area had repaired extensive stone chip damage to my vehicle. The work had been done very poorly, and I requested Matthew take a look at it to confirm if my dissatisfaction was understandable. Matthew thoroughly reviewed the prior repairs, confirmed the poor quality of the repairs, and went to bat for me with my own insurance carrier as well as the regional representative from the other collision center regarding my dissatisfaction with the other center's prior repairs. Matthew and the team at Pfeiffer Collision (Rockford location) made sure that I received outstanding service. Each Pfeiffer Collision employee went well beyond the call of duty to ensure the new repairs were accomplished to perfection. I couldn't have been

great collision repair very close to home! don’t forget to get an estimate from them before you spend money! Well staffed skilled employees to make your car perfect again

After hitting a deer with my car I read a lot of reviews to decided what company I would use. At first I was hesitant to use Pfeiffer collision because they had bad reviews but it was NOT reviews from Pfeiffer it was from the previous company that was located at that building. Pfeiffer went above and beyond on my car! I not only got it back 2 days early but the whole inside was detailed as well! They were very respectful with the few items in my car and it came back as clean as what it was when I bought it! For the work done. I was very impressed with how great the paint was blended. There was no runs, buff marks nothing! It looks great they even put a little paint on an area that was scratched prior to be hitting the deer! They also kept me updated the whole time they had my car! Fanta