PronTow

I had the horrible experience of even coming in contact with this company against my will. My car was illegally towed with no notice from my apartment complex , and not only was I met with rude and willfully ignorant staff they damaged the car . I can’t even say don’t ever use them because they are a SCAM company they work with apartment complexes to tow cars that’s how they operate even after staying on the phone with the regional manager and confirming the day before that my vehicle was illegally taken they were still trying to lie and charge me $287 . With impunity they looked me in my face and tried to scam me . Stay far AWAY. I will be speaking to my attorney and filing a police report they will have to fix the damage ! Thrash company trash people

I had a great experience with Proton Tow Service. They were very professional, responsive, and arrived quickly when I needed help. The driver was friendly and handled my vehicle with care. The whole process was smooth and stress-free. I truly appreciate their fast and reliable service and would definitely recommend them to anyone who needs towing assistance.

Prontow Towing – 5035 Hwy 42, Ellenwood, GA 30294 I am writing to document an unprofessional and unacceptable experience with Prontow Towing. I arrived at 1000 Hidden Chase Apartment Complex at 12:30 PM, where I was initially provided the wrong tow address. After contacting the company to obtain the correct Ellenwood location, I arrived at approximately 1:30 PM. I was informed my vehicle was not on-site but would arrive in roughly 20 minutes. When I followed up for an ETA 10 minutes later, I was abruptly told that I had to wait for a supervisor. Once the supervisor arrived, the situation became even more concerning. He informed me that my vehicle was at a different undisclosed location and then directed me to hand over my keys so he could personally drive my car back to the facility. I

I wish I could give this company zero stars. My experience with PronTow was nothing short of a nightmare, and they appear to operate in an extremely predatory manner. Be warned: this company seems to actively patrol lots in the morning, just looking for vehicles to hook. It feels less like a service and more like a hunt. If you are unfortunate enough to be towed by them, the nightmare only continues. They demand CASH ONLY for payment, which is a massive red flag in this day and age. It's an incredibly inconvenient and shady practice. To make matters worse, they will charge you extra fees if you need to retrieve your vehicle outside of their "normal" business hours. They essentially hold your car hostage and gouge you for even more money. Based on my experience and the countless other 1

I wish I could give a negative star to this company. This company damaged my car and had the audacity to tell me they wouldn’t repair the damages. They cracked my windshield. There was still dust from the glass being freshly cracked. Then they send me a picture of my car and there was absolutely no damage. When I told the manager (her name is Tiffany) there’s nothing damage in this photo she proceeds to tell me “we won’t be fixing the damages and your free to do whatever you want to do”. She tells me this after I have been calling for over 2 weeks. Please be careful with this company and be sure you inspect your car before leaving the lot, take pictures and video…document everything! Filing a Police report, reported to bbb, reported to ga consumers, and now my legal team is on it to file