Quick Lane at AutoNation Ford Arapahoe

Nobody responds to these so I’m sure this won’t do any good… But I’ll give it a go. I’ve never had good luck with Auto Nation. They make me cringe as a company but I had a warranty started with Groove and I was told by another dealer I needed to stick with them through the process. So I got a typical diesel oil and fuel filter replacements. Everything seemed fine but the employees were very lackadaisical with their processes. I few comments I overheard also made me cringe as a gear head and with decent car knowledge. All employees mainly screwed around, talking with each other and not getting any work done. Safety is a real problem too as the pits were wide open and one guy stood on a spinning stool to add oil to my truck. I kept my eye on them while they serviced everything and I’ll be do

Went in for a simple oil change, next day I notice oil on my driveway. When I open up the hood I notice that the oil cap was never put back on so the oil went everywhere in the engine bay! If you get work done here please check their work to avoid issues down the road.

Appointment times don’t matter if you’re going to wait at the dealership while they work on your oil change. I scheduled an appointment on the Ford app, I showed up before my appointment time, they told me it would take 45 minutes to 2 hours. They didn’t even start on my truck and it had been almost 2 hours when I finally went in and asked for my keys to leave. They told me that appointment times are only for drop offs, not if you’re going to wait at the dealership. I live 45 minutes away, not regally a convenient distance for someone to pick me up. I specified when I made the appointment that I would be waiting there and confirmed again when I checked in. What a joke! And to blame it on the app scheduling system. I’ve never had this issue with other Ford dealerships. Won’t waste my time t

Service writers are very friendly and seem to know what they are talking about. The rest of the staff needs a lot of training. Purchase Six Tires and it took a total of 5 days to get the tires and another 2 days to get them installed properly. After paying $1,600 went out to pick up van front two tires flat. Spent another 3 hours at dealership they put in wrong valve stems. Inside of drivers side was smeared with mud. They said a test drive was completed and all was okay. Drove the van, front wheels shaking at 58 mph. Front wheel alignment was done but steering wheel was off center. Back in shop for repairs. Second test drive everything seems acceptable. They did not check air in spare tire. I think this location needs a lot of training in customer service. After talking to manager I guess

They have great customer service, but the amount they mark up on parts and oil is a lot. I'd advise anyone just to bring your own oil and filters you'll save around 300$ from mark up