Quick Lane at Courtesy Ford

I’ve been a customer at Courtesy Ford since 2016 and have purchased two vehicles here, but the service has completely fallen apart. Wait times are outrageous, professionalism is lacking, and communication is non-existent. Today, I sat for fours hours just to have one tire replaced. In the past few months, I’ve spent over four hours waiting for even the simplest service. That is unacceptable. I used to recommend this location to family and friends, even driving from Henry County because of how well I was treated in the past. But after repeated poor experiences, this will be my last visit. Courtesy Ford has lost the quality and care that once set them apart.

Awesome experience! Had I not been told otherwise, I would have sworn Gillette had been working there for decades! She deserves a certified of merit for her communication, attentiveness, thoroughness, friendliness, and overall world-class customer service. Promote her, she would really make an excellent manager or executive!!

Hello .. I called Courtesy Ford to get a quick Lane oil change. I spoke to Miss Megan. She was very customer friendly got the job done in a timely manner. Great service thank you Megan. I would recommend Courtesy for a quick lane 100%.

Justice is my go to guy! I have never had one bad experience. Nigel is the best service tech! My service is always on time, quick and they give me the best accommodations to help each time. Courtesy hung the moon with these two! My car is always at its best because of quick lane!

Absolutely terrible. I waited 4 hours for an oil change. That’s right. 4 hours for an oil change that was scheduled for an appointment. Luckily the oil change did not cost anything because it was apart of the maintenance plan that came with the vehicle purchase, but considering the wait, I should have paid for an oil change somewhere else. All of the bays were full and there was nowhere to place my vehicle. I’m assuming they were short staffed or lacked the capabilities to repair the vehicles they already had. Either way ,4 hours for an oil change/ routine inspection is embarrassing. I love Ford vehicles but this is swaying me to regret my vehicle purchase from this dealership.